Privacy Policy
Youtel Communications EOOD ("we," "us," or "our") operates the GlobTELE VPN app ("the Service") to provide secure and private internet access to our users. We are committed to protecting your privacy and ensuring your personal information is handled responsibly.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.
1. Information We Collect
We collect minimal data to operate and improve our Service.
a. Data Collected Automatically
Connection Logs: We do not collect or store any logs of your VPN activity, such as browsing history, traffic destination, data content, or DNS queries.
Diagnostics Data: We may collect anonymized crash reports and performance data to improve the app's stability and functionality.
b. User-Provided Data
Account Information: When signing up, we may collect your email address.
Payment Information: Payments are processed by third-party providers, and we do not store payment details.
2. How We Use Your Information
We use the limited information we collect to:
Provide and maintain the Service.
Improve the app's performance and user experience.
Respond to your inquiries via our support email: [email protected].
Fulfill legal obligations if required by Bulgarian law.
3. Data Security
We implement industry-standard security measures to protect your data, including encryption and secure storage. While no method of transmission or storage is 100% secure, we work hard to ensure the integrity of your data.
4. Third-Party Services
We use third-party services (e.g., payment processors) that may collect information about you to process payments or improve the app. These services are governed by their privacy policies, which we recommend reviewing.
5. Your Rights
As a user, you have the right to:
Access Your Data: Request details about the data we have collected about you.
Delete Your Data: Request deletion of your personal information, except where required for legal or contractual obligations.
Withdraw Consent: Opt-out of optional data collection or sharing.
For data-related inquiries, please contact us at [email protected].
6. Data Retention
We retain your personal information only as long as necessary to provide the Service or comply with legal obligations.
7. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
8. Changes to This Policy
We may update this Privacy Policy periodically. If changes are made, we will notify you by posting the updated policy on our app or website. Please review this page regularly for updates.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]